Your message to our Leadership Team was so eloquently delivered I was left speechless. It wasn't just a speech -- one way and directional -- but rather a mantra to live and work by... It was tangible and practical and could be put to application immediately. In fact, we did so throughout the next day by creating action plans to implement that energy to create change in our culture. It was one of the best, if not the best, I have ever heard.
- Bayer,
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About the book
It’s time to toss aside the touchy-feely notions of love in business and recognize the real power it holds. Love is not only appropriate in the context of business, it’s the foundation of great leadership, and, therefore, the very foundation of a thriving, competitive enterprise. When love is part of an organization’s framework and operationalized in its culture, employees and customers feel genuinely valued. Employees who are passionate about the work that they do are more loyal, innovative, creative, and inspired, and that translates to great customer experience. They don’t serve others out of obligation, but because of a genuine desire to improve people’s lives. And when customers reciprocate by loving your products, your services, and your people, that’s when something great happens. That’s when you get loyalty. That’s when you get raving fans. It’s a refreshingly human way of doing business. Read More ..
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