Chapter 10 “Tell me the truth now, Cammie Boy. Have you ever listened in on another person’s conversation? Let’s say you’re standing in line at Starbucks, minding your own business, and there’s a couple behind… Read more
How to Make Your Customers Love You? Wrong Question.
If we want to make our customers love us, then we … well, wait a minute … Scratch that. We can’t make our customers love us. We can’t make anyone love us. That’s simply not… Read more
How to Change the World One Pizza at a Time
Byron Stephens has helped Marco’s Pizza grow to more than 700 stores in 35 states and three countries. That type of expansion often kills a culture; in fact, while Marco’s growth numbers looked great on… Read more
A WUP Upside The Head 1.6
Chapter 8 While I was staring, incredulous, at that blank sheet of paper, Rich Delacroix had just started a senior management meeting in the oak paneled conference room at the national headquarters of Independence Lending… Read more
High Turnover is Not a Recruitment Problem, So What is It?
[I’m happy to share this guest post from my friend and colleague, Michael Kennedy—a veteran of the automotive industry and renowned automotive recruiter. Aside from the specific statistics, the challenges and solutions that follow apply… Read more