A Lesson from the Un-Friendly Skies of United Airlines 4/13/17 by Michael Kennedy “Society is always taken by surprise at any new example of common sense.”~ Ralph Waldo Emerson They’re called “Moments of Truth,” those critical points… Read more
How a Culture of Love Translates into the Customer Experience
Imagine landing a new job in a new place – a place that’s more than a thousand miles over water from where you’ve spent your entire life. You’re excited about the adventure. So you pack up… Read more
The Case for Love as a Hard-Core Business Principle
Psychologists tell us that all emotions, decisions, and actions are rooted in one of the two basic human motives: love or fear. Love gives rise to things like generosity, respect, joy, patience, honor, understanding, honesty,… Read more
Youth Success Week
The Community Alliance for Youth Success (CAYS), co-founded by Stedman Graham and Bobbi DePorter, is a collaboration of volunteers who take a stand for the education and well-being of our youth. I’m… Read more
Burn Your Vision Statement
Vision from the heart is an expression of love; it’s not just more engaging and energizing–it’s energy itself. Most leaders in business underestimate the power of their own hearts. You have no idea… Read more
A Stunning, New Leadership Lens
As a 21st century Extreme Leader and life-long learner, you are constantly looking for ways to improve yourself, not just for your own advancement, but also for the greater good. You know that you alone… Read more
The Cure for Toxic Employees? [Infographic]
You’ve known them–the energy-suckers in your midst that appear to be out to ruin your day or drain the life out of your team or company. Not only are they expensive, demoralizing, and infuriating, toxic… Read more
4 Steps for Extreme Feedback
It’s the oldest skill in the management texts: listen to your employees. Seek their input. But it’s not enough to ask for feedback; you have to be genuinely interested in the response—especially if you think… Read more
A New Standard for Public Service?
John Morgan, the founder of The Chinook Institute for Civic Leadership, is, at his core, a civil servant. An urban planner, to be precise. Given the stereotypes that many attribute to government workers, you may… Read more
Agile 360’s Radical Leap
Agile360 (a division of Entisys Solutions) has woven the principles of Extreme Leadership–Love, Energy, Audacity, and Proof–into their physical space and company culture in a deeply significant way. VP, Jody Elkins, told me this: “When… Read more
