A key theme in The Radical Edge is the need to foster the desire to fully understand your colleagues and customers by developing the qualities of fascination and gratitude.
From page 78 in the book:
“If you’re fascinated with [the people around you], you’ll discover how to add value to their lives; and if you’re genuinely grateful for their patronage, partnership or friendship you’ll show them in ways that are sincere and meaningful. Those are the essential elements of a fabulously productive business relationship–or any relationship, for that matter.”
The folks at Kineticom (if you’ll permit me one more glimpse at their performance evaluation) address it under the heading of “Attentive Listening” which they describe as “Understanding that listening carefully and attentively to colleagues, contractors and clients yields productive insights that move Kineticom forward and ultimately change the world.”
Their highest rating reads like this:
“Incredibly ‘dialed.’ Fascinated with teammates, contractors and clients – grateful for who they are and what they are; actively pursues good qualities, points of view and insights in others and applies appropriately to foster positive relationships and fuel business growth. Highly skilled in questioning techniques (moving from implicit to explicit needs).”
Okay, enough (for now) about the Kineticom gang. How about you? What ways can you–or do you–incorporate the principles of Extreme Leadership into your life and work?