On the flipside of the Turkey Sandwich Saga:
The manager, who looked to be around 50 years old, was training two new employees in this spanking new shop. I ordered a smoked turkey on (of course) whole wheat, and while someone was assembling my order, I scooted over to the cash register to pay.
And then I heard something remarkable. Now, to you this may sound trivial, but to me it was…it was like music.
The manager, who had been watching his young charge work on my lunch, said this:
“Nice work, Mike.”
Now that I think about it, that was the first time I even noticed the manager. So, as I settled up with the cashier, I paid him closer attention, and I noticed that he was still watching Mike. And as Mike cut my sandwich, wrapped it and handed it to the cashier, the boss nodded and said,
“Good job, Mike.”
I haven’t been able to stop thinking about it since. It was such a simple thing. Practically nothing, really. A few words of encouragement in a work setting that is not exactly at the cutting edge of nano technology. So why did it have such an impact on me?
And then last night it hit me: I’m 48 years old. I’ve eaten in a lot of sandwich establishments, shopped in a lot of stores, flown on a lot of airplanes and consumed more than my fair share of goods and services in my near-half-century of existence.
And as a retail customer, until yesterday at Quiznos, I have never, ever overheard a boss give a compliment to an employee. I’m not saying it never happens; it just doesn’t seem to happen publicly.
And retailers wonder why, in their businesses, ridiculously high turnover is a “fact of life.”
So let me say this:
Nice work, Mike’s boss. Good job.
I’ll see you at lunch.